PRIVACY POLICY
Privacy Policy
Effective Date: 29 November 2024
Welcome to Block Seven! Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or engage with our website https://blockseven.co.za/ . By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Site.
1. Information We Collect
We collect the following types of information to provide and improve our services:
1.1. Personal Information
This includes information you provide when you:
- Register an account on our Site.
- Purchase a product or service.
- Contact us via email, contact forms, or other communication channels.
Examples of personal information:
- Name
- Email address
- Phone number
- Billing and shipping addresses
1.2. Financial Information
We collect payment details (e.g., credit card information or EFT details) when processing transactions. This data is securely handled by our payment processors and is not stored on our servers.
1.3. Business Information
When purchasing business-focused services (e.g., Takealot or Amazon management services), we may collect details related to your business, such as:
- Business name
- VAT number (if applicable)
- Marketplace credentials (for service delivery purposes)
1.4. Technical Information
Automatically collected data includes:
- Your IP address
- Browser type and version
- Device information (e.g., operating system)
- Activity on the Site, including pages viewed and time spent
1.5. Cookies and Tracking Data
Cookies are used to enhance user experience and track website usage. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1. To Provide Services
- Fulfilling orders and delivering products.
- Processing and managing payments.
- Setting up and managing business services, such as marketplace accounts.
2.2. For Communication
- Responding to inquiries or support requests.
- Sending transactional and promotional emails (with your consent).
2.3. To Improve Our Services
- Analyzing website traffic and user behavior to optimize the Site.
- Enhancing customer experience and refining our offerings.
2.4. For Compliance and Security
- Ensuring compliance with legal requirements.
- Detecting and preventing fraudulent or unauthorized activities.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it in the following circumstances:
3.1. Third-Party Service Providers
We may share data with trusted third-party providers who assist in:
- Payment processing (e.g., Payfast).
- Shipping and logistics.
- Marketplace integration and management (e.g., Takealot/Amazon services).
3.2. Legal Compliance
We may disclose information if required to comply with legal obligations or protect the rights, property, or safety of Block Seven or others.
3.3. Business Transfers
In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.
4. Security of Your Information
We take appropriate measures to protect your personal data, including encryption, secure servers, and regular system monitoring. However, no system is completely secure. We encourage you to protect your account credentials and report any suspicious activity.
5. Your Rights
You have the following rights regarding your personal data:
5.1. Access and Update:
You may access and update your personal information by logging into your account or contacting us directly.
5.2. Data Deletion:
You can request the deletion of your personal data, subject to legal or contractual obligations.
5.3. Marketing Preferences:
You can opt-out of marketing communications by clicking the “unsubscribe” link in emails or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences and enhance user experience.
- Track website performance and improve functionality.
You can manage or disable cookies in your browser settings, but this may affect certain features of the Site.
7. Policy for Business Services
For customers purchasing business-focused services (e.g., Takealot account setup, e-commerce support):
- We may require sensitive business information (e.g., API access, login credentials) strictly for service delivery purposes.
- Such information is handled confidentially and stored securely for the duration of the service agreement.
8. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy policies.
9. Updates to This Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on the Site with the revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Email: support@blockseven.info
WhatsApp: 071 200 7133