Last Updated: 11 March 2025
Privacy Policy
Welcome to TSeller, the all-in-one mobile app for Takealot sellers. This Privacy Policy explains how TSeller (“we,” “our,” or “us”) collects, uses, and discloses your information when you use our mobile applications on iOS and Android and any related services that link to this Policy.
By installing or using TSeller, you agree to the practices described in this Privacy Policy. If you do not agree, please do not access or use our app.
Scope & Applicability
Platforms: Apple App Store (iOS 14+), Google Play Store (Android 9+).
Services Covered: TSeller mobile apps, backend APIs, and any in-app web views or links.
Information We Collect
Information You Provide Directly
a. Contact Details:
b. Name and surname
c. Email address
d. Phone number
e. Account & Connection Data:
f. Takealot API key (to connect your TSeller app with your Takealot account)
Business Details:
a. VAT number
b. Business name and address (used for invoice creation)
c. Takealot Store Details:
d. Store name, seller ID, and order details
e. Account balances, invoices, sales data, offers, product cost, and reports
f.Data related to product offer automation, including selling price, RRP, leadtime days, g. leadtime stock on hand, and product offer status
Automatically Collected Data
When you use TSeller, we may automatically collect information such as:
Device & Usage:
iOS: Device model, OS version, Identifier for Advertisers (IDFA), IP address, timestamps, app usage logs.
Android: Device model, OS version, Google Advertising ID (GAID), IP address, timestamps, app usage logs.
Analytics & Performance: In-app navigation, feature usage metrics, crash reports (Firebase Crashlytics), performance metrics.
How We Use Your Information
We use the collected information for various purposes, including:
Providing and Enhancing TSeller:
Creating and managing your account
Connecting your Takealot account for real-time data integration
Automating product offer updates and pricing strategies through the Seller API
Financial and Business Operations:
Generating invoices and financial reports
Tracking sales, inventory, and performance metrics
Communication and Support:
Sending updates, notifications, and customer support messages
Informing you about new features, promotions, or changes to our services
Improving Our Services:
Conducting research and analysis to enhance TSeller’s functionality and user experience
Customizing and personalizing the app based on your usage patterns
Data Tracking & User Identification
TSeller does not track users across other apps, websites, or advertising platforms.
We do not collect data for behavioral advertising or marketing purposes.
We do not share user data with advertisers or third-party analytics providers for targeted ads.
All collected data is used solely to provide TSeller’s core functionality and improve service performance.
Any identifiers (IDFA/GAID) are used solely to improve analytics and are reset/opt-out-able by you.
Disclosure of Information
We do not sell or rent your personal information. However, we may share your data in the following situations:
Service Providers:
With trusted third-party providers who assist us with operations, analytics, customer support, and hosting, under strict confidentiality agreements.
Legal Requirements:
When required to comply with legal obligations or protect our rights, including responding to lawful requests from governmental authorities.
Business Transactions:
In connection with mergers, acquisitions, or asset sales, subject to ensuring continued protection of your information.
With Your Consent:
When you provide explicit consent to share your information with third parties.
Platform-Specific Disclosures
Apple (iOS)
App Tracking Transparency (ATT):
We request permission to access your Identifier for Advertisers (IDFA) only if needed for analytics/ad relevance.
You may opt-in or opt-out via the system prompt and later change your choice in Settings > Privacy > Tracking.
Privacy Manifest / App Privacy Labels:
Our App Store listing accurately discloses all data types collected, their purposes, and third-party SDKs (e.g., Firebase).
We comply with Apple’s Privacy Nutrition Labels requirements.
Google Play (Android)
Data Safety Form:
We declare in the Play Console which data we collect, how it’s used, and whether users can request deletion.
We adhere to Google’s requirements for disclosing Advertising ID usage, sensitive permissions, and data sharing.
Permissions:
Storage: To export or import reports when you explicitly choose to.
We use Firebase Cloud Messaging; you can opt out in your device’s notification settings.
Third-Party Services & SDKs
TSeller uses third-party services to enhance functionality and ensure a reliable user experience. These services operate under strict privacy policies and comply with Apple’s Third-Party SDK Transparency requirements.
The third-party services we use include:
Google Firebase – Used for cloud data storage and real-time database operations.
Firebase Crashlytics – Helps detect and report app crashes to improve performance and stability.
TSeller does not use third-party advertising SDKs and does not track users across apps or websites.
Data Security and Retention
We implement industry-standard technical and organizational measures to safeguard your information against unauthorized access, alteration, or disclosure. While we strive to protect your data, no method of transmission over the Internet is 100% secure.
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
Accessing and updating your information
Requesting deletion or correction of your data
Objecting to or restricting the processing of your data
Withdrawing consent for data processing
To exercise these rights, please contact us using the details provided below.
Compliance with Apple and Android Guidelines
TSeller is developed in accordance with Apple and Androids guidelines on user privacy. For further details, please refer to:
We may update this Privacy Policy periodically. When significant changes occur, we will notify you by updating the “Last Updated” date and, where appropriate, through email or prominent notice within TSeller.
Privacy Manifest Compliance
TSeller complies with Apple’s Privacy Manifest requirements, which define the types of data collected, their intended use, and any third-party services used within the app.
TSeller follows all App Tracking Transparency (ATT) and Data Collection guidelines set by Apple.
Children’s Privacy
TSeller is not directed to children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately to request deletion.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
Email: support@tseller.co.za
Phone: 071 200 7133
By using TSeller, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
