Effective Date: December 27, 2023

Overview Our policy lasts 30 days post-purchase. If this period has passed, unfortunately, we can’t offer a full refund or exchange. To be eligible for a return, your item must be unused, in the original condition and packaging. Some items, such as perishable goods, intimate or sanitary goods, and certain health and personal care items, are non-returnable.

SECTION ONE – ONLINE STORE TERMS By purchasing from our store, you agree to this policy. Review these terms to understand your rights and obligations regarding refunds and returns.

SECTION TWO – SUPPLIER LICENSE CANCELLATION Suppliers can cancel their licenses at any time through their account settings. This section details the cancellation process, conditions, and any associated fees.

SECTION THREE – REFUND POLICY FOR LICENSES Eligibility: Refunds for licenses are available within 30 days of purchase, excluding accidental subscriptions. Contact support@blockseven.info for refund requests. Processing time is 1-3 business days.

SECTION FOUR – PHYSICAL PRODUCTS RETURNS General Policy: Physical products are typically non-refundable, except for damaged products. Returns for damaged items require photographic proof within 5 days of receipt.

SECTION FIVE – PARTNER PLATFORM POLICY (e.g., TAKEALOT) Products sold on partner platforms like Takealot should adhere to a 5-day lead time. Late sales are not eligible for compensation, and clients bear reshipping costs.

SECTION SIX – STOCK AVAILABILITY Verify stock availability before placing orders through our stock spreadsheet or support team.

SECTION SEVEN – ORDERING AND FULFILLMENT POLICY Agree to comply with our ordering and fulfillment procedures for accurate shipping information and product handling.

Additional Policy Details

  • Partial Refunds: Issued for items not in original condition, damaged, or missing parts not due to our error.
  • Sale items: Only regular priced items are refundable, sale items cannot be refunded.
  • Exchanges: We replace items if defective or damaged.
  • Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit upon the return of the item.
  • Shipping for Returns: You are responsible for your own shipping costs for returning items. Shipping costs are non-refundable.

Late or Missing Refunds If you haven’t received a refund yet, check your bank account, then contact your credit card company and bank. For further assistance, contact us at support@blockseven.info

Need help? Contact us at support@blockseven.info for questions related to refunds and returns.

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